CANDID
Every month, Grant Greeff shares his professional learnings, experiences, and ideas about business, leadership & culture through a South African lens.
Watch or listen on Spotify and read on LinkedIn newsletters.
RSSVERIFY
CANDID
12. An Inside Look at RAM Hand-to-Hand Couriers as told by its Managing Director, Graeme Lazarus
In this episode of CANDID, we discuss the business of RAM Hand-to-Hand Couriers with its Managing Director, Graeme Lazarus.
Graeme shares insights about the logistic industry in South Africa, the unique business model of RAM that currently operates with a fully employed team across 29 locations, and plans for future growth.
He also stresses on the importance of accountability, teamwork, and professional conduct at work while discussing conflict resolution in a family-run business. Towards the end of the conversation, Graeme explains their future focus on the existing infrastructure, bolstering the network and potential expansion plans.
00:00 Introduction to RAM and Graeme Lazarus
00:56 Understanding RAM's Business Model
01:26 The Importance of Employee Wellbeing
01:53 The Evolution of RAM since 1988
02:39 The Significance of Insourcing Staff
03:43 The Role of Security in RAM's Operations
04:20 The Impact of Company Culture on Customer Service
04:49 The Challenges and Opportunities in the Logistics Industry
05:12 The Importance of Family in Business
08:16 The Role of Accountability in Business Success
12:45 The Challenges and Rewards of Running a Family Business
34:41 The Future of RAM and the Logistics Industry
38:48 Conclusion: The Importance of Service over Price